Upholding the REALTOR® Code of Ethics
The Burbank Association of REALTORS® is committed to promoting professionalism, ethical conduct, and consumer confidence in the real estate industry.
As REALTORS®, our members pledge to follow the REALTOR® Code of Ethics, a standard that goes beyond what is required by law. Through our participation in the California Association of REALTORS® Statewide Professional Standards Program, BAOR members and consumers have access to resources designed to resolve disputes, address ethics concerns, and maintain the integrity of the REALTOR® profession.
Whether you are a REALTOR®, a client, or a member of the public, we encourage you to review the resources below to determine the most appropriate course of action for your situation.
Professional Standards Services
Ombudsman Program
The Ombudsman Program is often the quickest and easiest way to resolve concerns before filing a formal complaint.
An Ombudsman is a trained REALTOR® volunteer who works with parties to facilitate communication, answer questions, and help resolve disputes informally. Many concerns can be successfully addressed through this confidential process without the need for a formal hearing.
Recommended First Step: Request Ombudsman assistance before filing an Ethics Complaint or Arbitration Request.
Ethics Complaints
The REALTOR® Code of Ethics establishes the professional standards expected of all REALTORS®.
If you believe a REALTOR® has violated the Code of Ethics, you may file a formal Ethics Complaint through the California Association of REALTORS® Statewide Professional Standards Program.
Professional Standards hearings are designed to determine whether a violation of the REALTOR® Code of Ethics has occurred. They are not court proceedings and cannot award monetary damages, cancel contracts, or revoke a real estate license.
Before filing a complaint, we encourage you to review the available resources and consider utilizing the Ombudsman Program.
Arbitration Requests
Arbitration is available for certain disputes involving commissions, compensation, procuring cause, and other monetary disputes related to real estate transactions.
The arbitration process provides an alternative to litigation and allows eligible disputes to be resolved through a structured hearing process.
Arbitration requests must meet specific eligibility requirements outlined by the National Association of REALTORS® and the California Association of REALTORS®.
Frequently Asked Questions
Resources
REALTOR® Code of Ethics
Review the ethical standards that guide REALTOR® conduct.
California Association of REALTORS® Statewide Professional Standards Program
Access forms, procedures, educational materials, and filing information.
California Department of Real Estate
For matters involving licensing law, fraud, or license violations, please contact the California Department of Real Estate.
Need Assistance?
The Burbank Association of REALTORS® is available to help direct members and consumers with the appropriate Professional Standards resources.
Burbank Association of REALTORS®
2006 W. Magnolia Boulevard
Burbank, CA 91506
info@burbankrealtors.org
818-845-7644Our staff can help answer general questions about the process and provide guidance on where to begin.