Our #1 priority is the health and wellbeing of our members and their families, staff, and the community. In compliance with California Governor Gavin Newsom’s statewide Executive Order N-33-20, BAOR will be closing its doors to the public as of Tuesday, March 24th, until such time the authorities deem it safe to reopen.


Staff will, for the most part, be working remotely and will have limited in-office hours during the "Safer at Home" order. We will continue to communicate with our members via email during regular business hours, from 8 am to 4 pm, Monday through Friday. If you need assistance or have questions, please send an email to info@burbankrealtors.org.  


2020 MLS Dues Deadline Extended to Friday, April 17, 2020: If you would like to make quarterly or semi-annual payments, please email us at info@burbankrealtors.org before the due date. Payments can be made online at www.burbankrealtors.org.


Real Estate Transactions: If you are seeking guidance on a real estate transaction as it relates to COVID-19, please click here or call 213-739-8282 to contact CAR Legal Hotline.    


Burbank Open Houses: In light of Governor Newsom’s Executive Order and CAR’s recommendations, CRMLS is in the process of removing open house options from all CRMLS systems. For detailed information on this order, please visit CAR’s article Stay At Home Guidelines.


REALTOR Financial Relief: Check out https://www.carcovidupdates.org/realtor-relief for the latest information regarding Realtor Relief.


CRMLS: If you need MLS support, you can call 800-925-1525 x2059, submit a ticket, or click here to chat with a live agent (Monday – Friday 8:30 am to 9:00 pm or Saturday & Sunday 10:00 am – 3:00 pm). The CRMLS Education team has gone virtual. All BAOR MLS trainings will be held remotely via Zoom. Click here to sign up.


We appreciate your understanding and cooperation in these trying times and look forward to servicing our members as best as possible under the circumstances.

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You are here: Home | Help | Getting Invalid Token when logging on to the website

Getting Invalid Token when logging on to the website

Question: Why am I getting an invalid token error while trying to log into the website?

Answer: If you haven't cleared your Internet Browser Cache it can cause token error's.

Solution: Below are the steps to clear out you Internet browser cache (IE, Firefox, Chrome, and Safari):

For Internet Explorer:

  1. Once your browser is open, click the Gear icon at the top right to open the Settings menu. Then, select Safety and Delete Browsing History. (Or, alternately, you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window.)
  2. Select Temporary Internet Files and Cookies.
  3. Click the Delete button near the bottom of the window to perform the operations.
  4. Your computer will work for a moment, and then the process will be complete. You've successfully cleared Internet Explorer Cache!
  5. Restart Internet Explorer and you're done!

For Google Chrome V10+:

  1. Open the settings on Chrome. Click the Menu icon in the upper right corner of the browser to the right. Click settings on the bottom of the menu. (A faster way to get there is to press Control+Shift+Delete)
  2. From settings, click Show advanced settings.... It's located at the very bottom of the settings section.
  3. Scroll to the privacy section and click Clear browsing data. (Bottom of the page)
  4. Select Empty the cache and Delete cookies and other site and plug-in data. Change Obliterate the following items from" to "the beginning of time.
  5. Press Clear browsing data.
  6. Restart Google Chrome and you are done!

For Google Chrome: v1- v9:

  1. Once your browser is open, select the Tools menu (the wrench in the upper-right corner) and select Options
  2. On the Under the Hood tab, click the Clear Browsing data... button.
  3. Select the Empty the cache check-box and Delete Cookies.
  4. You can also choose the period of time you wish to delete cached information using the Clear data from This period dropdown menu.
  5. Click the Clear Browsing Data button
  6. Restart Google Chrome and you're done!

For Firefox:

  1. Click the Firefox menu in the top left corner. Next, select the right arrow next to History >, and click Clear Recent History.
  2. Make sure Details is expanded, then select Cache and Cookies from the list.
  3. In the Time Range to Clear drop down, select Everything
  4. Select Clear Now.
  5. Your computer will work for a moment, and the process will be complete.
  6. Restart Firefox
  7. You've successfully cleared Firefox's Cache!

For Safari:

  1. Once your browser is open, click the Gear icon on the top right.
  2. Select Reset Safari... This will prompt a screen to open.
  3. Select Remove all website data at the very bottom of the prompt.
  4. Click Reset.
  5. Restart Safari!
You are here: Home | Help | Getting Invalid Token when logging on to the website